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Telephone Triage
Best Practice and Systems for Telehealth Nursing

You can take the test without obligation. To earn CE credit, you need to pass the test, complete an evaluation, and register/pay for your Certificate of Completion. Your Certificate will be delivered online immediately upon completing the course registration. (There is no charge for free courses and online certificate delivery.)

  • You must score 70% or better to pass this test.
  • Select one answer for each question.
  • Review your selections before submitting the test for grading.
Test Question

1. Telephone triage requires assessing and estimating the urgency of a patient’s symptoms and determining:

Test Question

2. “Appropriate referrals” are defined as:

Test Question

3. Which groups of patients typically are the highest utilizers of telephone triage?

Test Question

4. Which is considered a minimum qualification for a telephone triage nurse?

Test Question

5. Which is one of the five core competencies of skilled telenurses?

Test Question

6. Which is an example of a crisis intervention function of a telenurse?

Test Question

7. Step one of the telephone triage process is:

Test Question

8. An example of an open-ended question is:

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9. Rules of thumb represent a problem-solving method that is based on:

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10. A clinician who readily concurs with the patient’s own interpretation of symptoms without gathering more detail is making a:

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11. Which is an example of cognitive bias?

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12. Which mnemonic is used to assess for high-risk patients and symptoms?

Test Question

13. The “big six” symptoms—head, abdomen, chest, respiratory, dizziness, and flu-like symptoms—require thorough investigation because they are:

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14. When conducting telephone triage with a patient who is a poor historian, what is the tool of choice for assessment?

Test Question

15. Which is not recommended when deciding to implement documentation by inclusion?

Test Question

16. A father of a toddler calls because he is concerned about his son’s loose stools. Which statement best illustrates use of effective documentation to describe the problem? “Father states:”

Test Question

17. The telephone triage nurse uses the universal guideline to prevent problems when:

Test Question

18. According to the tiered approach to disposition described in this course, a patient with “urgent” symptoms should be seen:

Test Question

19. Becoming used to one type of guideline and having difficulty adjusting to a new type of guideline is referred to as:

Test Question

20. A safe standard for delegation includes assigning nonclinical staff to:


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