Frequently Asked Questions

What agencies accredit or approve your courses?

Wild Iris Medical Education is accredited and approved as a continuing education provider by:

• American Nurses Credentialing Center (ANCC)
  Accepted by nursing boards in all 50 states and U.S. Territories
• California Board of Nursing
• Florida Board of Nursing
• CE Broker: Florida, Georgia (nursing), Alabama (OT), District of Columbia
  (Florida PTs - Only certain courses are approved for PTs, see details)
• American Occupational Therapy Association
  Courses are accepted by NBCOT
• Florida Board of Occupational Therapy
• Physical Therapy Board of California
  Accepted by PT boards in many other states
• Coastal Valleys EMS Agency (California)
  Courses are accepted by the NREMT Board
• See also State-Mandated Course Approval regarding additional approvals from individual state boards for specific courses

For details, our provider numbers, and more information, see:

• Nursing
• EMS
• Occupational Therapy
• Physical Therapy
• State-Mandated CE

Where do I find information about approvals for the state-mandated courses you offer?

Each state-mandated course includes approval statements displayed at the start of the course. You can also find information on the State-Mandated Course Approval page.

Are your nursing courses approved for all types of nursing licenses?

YES.

Are your nursing courses accepted by my state nursing board?

YES.   We are an approved provider of continuing nursing education by ANCC, the American Nurses Credentialing Center. ANCC accreditation is accepted by the nursing boards of all U.S. states and territories.

Do you report course completions to all licensing boards?

NO.   We participate in automated reporting to Florida’s CE Broker service, and to the New York State Department of Education for NY-required courses (the NY system only accepts automated reports for mandated reporter licenses). All other reporting to boards and licensing agencies is your responsibility.

Do you report to CE Broker?

YES.   We automatically report course completions for all Florida licensees, Georgia nursing licensees, and Alabama OT licensees. Our CE Broker provider number is 50-2174.

Regarding CE Broker automated reporting: You must include your license prefix in front of your license number, ie, RN123456 (no spaces) in order for your course completion to be processed automatically by CE Broker.

How long does it take for my course completion to be reported to CE Broker?

We report completed course registrations to CE Broker every 24 hours. It may take 1–3 business days for your course completion to be processed by the CE Broker system. See the answer above for important information about how your license must be entered.

How long does it take for you to report results to the New York State Department of Education when I complete a NY-required course?

A report is sent to the New York State Department of Education (NYSED) within 24 hours after successful completion of a NY-required course. The NY reporting system only accepts automated reports for mandated reporter licenses and you must provide your social security number and birthdate when registering for the course. Wild Iris Medical Education has no control over this requirement and you may choose not to provide it when you register your course completion; however, in that case you will need to report to NYSED yourself.

How long does it take for you to report results to the Pennsylvania Department of State for the courses on child abuse recognition and reporting in Pennsylvania?

We report completions of the two PA courses electronically to the Pennsylvania Department of State (DOS) every 24 hours.

I have a PT/PTA license. Are your PT courses approved for my state?

Approval of physical therapy continuing education credit varies by state.

If you are not sure what your state’s licensing agency requires, check with them before taking a course. Contact information for PT licensing agencies in all 50 states is available on the website of The Federation of State Boards of Physical Therapy.

I have a PT/PTA license and my licensing agency will accept CE courses from providers who are accredited by another agency or board. Is Wild Iris Medical Education an accredited continuing education provider?

YES.   Wild Iris Medical Education is recognized by the Physical Therapy Board of California as a Continuing Competency Approval Agency. We are accredited as a provider of continuing nursing education by the American Nurses Credentialing Center (ANCC), and many other agencies and boards. Details

I have a Colorado PT license. Which category are your courses?

All of our courses are considered Category I for Colorado PTs.

I have an OT/OTA/COTA license and I don’t see my state in the list of states that accept AOTA-approved CE. Will your courses be accepted by licensing board anyway?

We provide the list of states which have formally stated that they accept occupational therapy continuing education courses from AOTA Approved Providers, but other states may also accept our courses. Check with your licensing agency before taking a course for licensure or license renewal if you live in a state that is not in the list.

Are your EMS courses accepted by the NREMT Board?

YES.

What is your Alabama Nursing Board provider number?

We do not have a provider number from the Alabama Board of Nursing. The Alabama Board accepts our courses without requiring an AL provider number because we are accredited by the American Nurses Credentialing Center (ANCC).

Once you’ve completed a course on our website, go to the Alabama Board of Nursing website and enter your course completion information. On the CE form, leave the box for the AL provider number blank. This is acceptable to the Board.

I have a Texas OT license. Are your courses Type 1 or Type 2?

Our courses are Type 2.

I’ve never taken a course online. What do I do?

On our website, simply choose the course you want from the course list, read and study it, and take the test. When you pass the test (you can take the test more than once if needed; you need 70% or better to pass), you will complete a course evaluation and then register your course completion to receive your certificate. You also have the option to create a personal account, which will allow you to view and print your certificate(s) at any time, and which will save you time registering in the future.

How do I find courses?

Use the links below to view the course offerings for your primary license type or professional focus.

What does CH mean?

CH is an abbreviation for “Contact Hour”.

For continuing education courses, 1 CH indicates that it generally takes 60 minutes to study the material, successfully pass a test, and complete an evaluation. 2 CH = 120 minutes (2 hours), 3 CH = 180 minutes (3 hours), and so on.

What is the difference between CE, CEU, and CH?

• CE is an abbreviation for “Continuing Education”. It is commonly used to refer to continuing education courses.
• CH is an abbreviation for “Contact Hour”. For continuing education courses, 1 CH indicates that it generally takes 60 minutes (1 hour) to study the material, successfully pass a test, and complete an evaluation.
  (2 CH = 2 hours, 3 CH = 3 hours, and so on.)
• CEU is commonly used as a generic term to refer to continuing education courses.
• CEU is also an abbreviation for “Continuing Education Unit”, which is a measurement for a unit of study generally equal to 10 Contact Hours for some professions; i.e., Occupational Therapy.
• In nursing, most CE credit is awarded in CH (Contact Hours).

How long do your courses take?

On average, our courses take 60 minutes per Contact Hour to study the material, successfully pass the test, and complete the course evaluation:

1 CH = 60 minutes (1 hour)
2 CH = 2 hours
3 CH = 3 hours
4 CH = 4 hours
5 CH = 5 hours
6 CH = 6 hours
7 CH = 7 hours
8 CH = 8 hours

Completing the course registration takes approximately an additional 10 minutes, or less if you have created a personal account which saves information so you don’t have to fill it in each time you register.

What do I have to do to earn a certificate?

• Study the course
• Pass the test with a score of 70% or better
• Complete the course evaluation
• Register and pay for your certificate
  Note: There is no payment required for free courses.

Can I print the course material?

YES.   Use the buttons at the top of the course or your web browser’s print function.

Are your tests timed?

NO.   However, you will not be able to save your answers and return some other time to complete the test, so we recommend that you allow yourself enough time to answer all questions in one session, complete the course evaluation, and register for your certificate (i.e., before leaving our website or turning off your web browser or computer).

Can I take a break when taking the test, or return to it on another day?

You can take breaks as long as you do not turn off your computer or web browser, or leave our website. You will not be able to save your answers and return some other time to complete the test, so we recommend that you allow yourself enough time to answer all questions in one session, complete the course evaluation, and register for your certificate.

I passed the test but I did not have time to complete my registration. Do I have to re-take the test?

If you have a personal account and you were signed in at the time you passed the test, you can go to your account and view the My Courses page. If the course has not expired, you will find it in the section where courses you passed but did not register for are listed.

If you do not have a personal account or you were not signed in at the time you passed the test, then you do have to re-take the test, pass it, and complete registration.

I passed the test but my Internet connection/computer stopped working. Do I have to re-take the test?

If you have a personal account and you were signed in at the time you passed the test, you can go to your account and view the My Courses page. If the course has not expired, you will find it in the section where courses you passed but did not register for are listed.

If you do not have a personal account or you were not signed in at the time you passed the test, then you do have to re-take the test, pass it, and complete registration.

I passed the test but was called away before I could register. Do I have to re-take the test?

If you have a personal account and you were signed in at the time you passed the test, you can go to your account and view the My Courses page. If the course has not expired, you will find it in the section where courses you passed but did not register for are listed.

If you do not have a personal account or you were not signed in at the time you passed the test, then you do have to re-take the test, pass it, and complete registration.

What score do I need to pass the test?

You must answer at least 70% of the questions correctly to pass the test. You can take the test over if you do not pass.

How do I know what questions I missed on the test?

When your test results are displayed, each question that you missed will be listed below the results.

Can I re-take the test if I don’t pass it?

YES.   We do not limit the number of times you can take the test.

Can I take a test after the course expiration date?

NO.   However, most of our courses are renewed after being revised and updated, so we recommend that you check to see whether a new version of the course has been posted. You can take the test for the new version of the course.

Why do I have to do a course evaluation in addition to passing the test?

The agencies and boards that accredit/approve our courses require us to collect course evaluation data and report it to them as part of their approval process.

In addition, most of our staff receive and read a daily report summarizing all comments received on course evaluations from the previous day, and we review the evaluation data and comments for each course when it is due for renewal or revision.

What is your refund policy?

If for some reason your certificate does not meet your Board’s requirements, we will gladly refund your money.
NOTE: Your certificate will be invalidated.

Are your courses accepted in my state?

Our nursing courses are accepted by nursing boards in every state and U.S. territory.

Our courses are approved by many agencies and state boards for other professions. Read our accrediting agencies information and if you are not sure, check with your state’s licensing agency to ask if they will accept our courses.

My state requires me to take CE. How many hours do I need?

CE requirements vary by state and by profession. Check with your licensing agency to determine your state’s requirements:

Nursing Boards
Physical Therapy Licensing Agencies
Occupational Therapy Regulatory Boards
State EMS Agencies

I have a license in a state that has some mandatory CE topics for my profession. How do I find out whether you have a course that will fulfill the state requirement?

See state-mandated courses.

Can I take a state-mandated course even if I do not live or am not licensed in that state?

YES.   

Can I take a state-mandated course even if it is not required for my license?

YES.   

I don’t have a license. Can I take your courses?

YES.   All of our Certificates of Completion include accreditation and approval statements specific to the course you take, and the course may meet and be accepted for initial licensure requirements. Check with your licensing agency to confirm acceptability if you are taking the course for this purpose.

Can I obtain a license by taking your courses?

NO.   However, some of our courses will meet a requirement needed for initial licensure in addition to renewal.

I’m not a nurse, OT, PT, EMT, or Paramedic, but I want to take a course. Can I do that?

YES.   Our courses are available to anyone, including students, caregivers, healthcare professionals of any designation, and the general public who are interested in the topics we offer.

How can I find out when you add new courses to your website?

• For course lists organized by categories/subjects, the first section listed is called "New Courses". There is also “New” notation next to course titles on the list of course we offer.
• Follow us on social media: Facebook   Google+   Twitter
• Subscribe to our email mailing list

Do you offer free courses?

We periodically offer selected courses for free. Look for the “Free” designation on the course lists under the price column.

Do you offer mail-order courses?

NO.

Do you offer courses or workshops that are not online?

NO.   

Is your website secure?

YES.   Our registration and payment system is guaranteed by secure server technology. Read more

What is your privacy policy?

Read our Privacy Policy.

Why do I have to enter my license number?

Your license number is included on your Certificate of Completion and is needed for reporting to boards, licensing agencies, CE Broker (Florida), and New York State (for NY-required courses).

If you do not have a license, you will need to enter four zeros (0000), but these will not appear on your certificate.

Do I have to enter all of my licenses every time I take a course?

NO.   Enter all of your licenses once in your personal account. If you have not yet created an account, create one before taking your next course and add all of your licenses to your account. Sign in before you take a course or complete registration. A certificate will be produced for every active license in your account.

I am licensed in more than one state. Can I take the course one time and get a certificate that shows all of my licenses?

YES.   Enter all of your licenses once in your personal account. If you have not yet created an account, create one before taking your next course and add all of your licenses to your account. Sign in before you take a course or complete registration. A certificate will be produced for every active license in your account.

I am licensed in more than one profession. How do I get a certificate that shows all of my licenses?

Enter all of your licenses once in your personal account. If you have not yet created an account, create one before taking your next course and add all of your licenses to your account. Sign in before you take a course or complete registration. A certificate will be produced for every active license in your account.

Do I have to enter my social security number (SSN)?

The only time we ask for a SSN is during registration for state-mandated courses that use automated reporting systems. If we ask for your SSN, it is because the state we report to requires us to include the number in order for our automated report to be processed.

Do I have to enter my birthdate?

If you see a prompt during course registration to enter your birthdate, it is because you have completed a course for a state that uses an automated reporting systems. If we ask for your birthdate, it is because the state we report to requires us to include it in order for our automated report to be processed.

Do you send out receipts?

YES.   You will receive a registration confirmation email which serves as your receipt. You can also get a copy of your receipts for completed courses in your personal account.

What do I do if I lose my receipt?

If you have a personal account already, sign in and view the My Courses page. You will see a link next to each completed course for your receipt. You can also contact customer service by phone, 707-937-0518, or use our website contact form.

My employer signed up with you. Where can I find my group / employer / discount code?

If your workplace has a group account with us, ask your supervisor for your code. For more information, contact us by phone, 707-937-0518, or use our website contact form.

Can I pay with a check?

YES.   Choose the option to pay by check on the Payment screen of registration (where you are asked for your credit card, there is a link to pay by check instead).

My certificate has headers and footers that should not be there. Can you fix this?

There are no headers and footers on our certificates. Most web browsers have a default setting to add headers and footers to a webpage when it is printed (for example, date, website address, etc.). Suppress these headers and footers before you print your certificate. You can find the settings for suppressing/printing headers and footers in your browser’s Page Setup or Print menu.

My printer isn’t working right now and I can’t print my certificate. How can I get a copy of my certificate?

If you have a personal account, you can sign in and view and print your certificates at a later time when you are online and have access to a working printer.

Additionally, when you complete your registration, a link to your certificate is provided. If you are unable to print your certificate immediately, you can use the link in your confirmation email to view and print your certificate at a later time when you are online and have access to a working printer.

I need my certificate today. How fast can I get it?

All of our courses are available online. You can take a course at any time. Your certificate is available to print immediately after you pass the test and complete registration.

I took a course last month / last year / years ago and I need a copy of my certificate. How do I get one?

If you have created an account, check the list of completed courses included in your account.

If you do not have an account or do not see the course you are looking for listed in your account, contact us by phone, 707-937-0518, or use our website contact form.

Can you mail me my certificate?

YES.   Contact us by phone, 707-937-0518. We charge $5 to mail certificates.

Can you fax me my certificate?

YES.   Contact us by phone, 707-937-0518. We charge $5 to fax certificates.

I don’t have a printer. How can I get my certificate?

Contact us by phone, 707-937-0518. We charge $5 to mail or fax certificates.

I try to sign in to my account, but I keep getting an error message.

Make sure that you enter your account email and password correctly. If you believe you entered everything correctly and still cannot sign in, contact us by phone, 707-937-0518. Note: registering for a course does not automatically create an account, so it is possible you do not yet have an account.

I keep seeing a message that my email address is already associated with an account but I haven’t created an account before.

You must have a unique email address to create an account, so if you only take courses by using a shared email address, such as one set up by your employer that other people also use, you will need to obtain your own email address in order to create an account. Free email addresses are available at websites such as Google Mail or Yahoo Mail.

I keep seeing a message that my browser doesn’t have cookies enabled. What are cookies and how do I fix this?

Cookies are text files created by a website that store information on your computer, such as your preferences when visiting that site. We use cookies to keep track of how web visitors are using our site so we can continue to improve our website. We also use cookies to allow customers who have created accounts in our system to be able to conveniently access their account from our website at any time.

No private information is recorded in our cookies. The information contained in our cookies is not shared with any other organization, and you are not required to accept a cookie to use our website, but if you wish to create and use an account in our system, you will need to permit your web browser to accept our server’s cookies.

Is your website secure?

YES.   Our registration and payment system is guaranteed by secure server technology. Read more

What is your privacy policy?

Read our Privacy Policy.

Do I have to enter all of my licenses every time I take a course?

NO.   Enter all of your licenses once in your personal account. If you have not yet created an account, create one before taking your next course and add all of your licenses to your account. Sign in before you take a course or complete registration. A certificate will be produced for every active license in your account.

I am licensed in more than one state. Can I take the course one time and get a certificate that shows all of my licenses?

YES.   Enter all of your licenses once in your personal account. If you have not yet created an account, create one before taking your next course and add all of your licenses to your account. Sign in before you take a course or complete registration. A certificate will be produced for every active license in your account.

I am licensed in more than one profession. How do I get a certificate that shows all of my licenses?

Enter all of your licenses once in your personal account. If you have not yet created an account, create one before taking your next course and add all of your licenses to your account. Sign in before you take a course or complete registration. A certificate will be produced for every active license in your account.

I entered my licenses when I registered for a course, but I don’t see all of them in my account. What happened?

Entering a license when you register for a course does not automatically add that license to your account. You must enter each license in your account before you take another course. Contact us if you need assistance in adding a license for a course you have already taken.

Do I have to take your courses to have an account?

NO.   You can create an account at any time.

I took one of your courses before. Does that mean I have an account?

Taking a course does not automatically create an account. Personal accounts were introduced January 11, 2012, so if you have not taken a course since then, you do not have an account.

If you took a course after January 11, 2012, and you chose the option to save your information after you took the course (you would have had to create a password to do this), then you probably do have an account. You would have received an email confirming that your account was created; we recommend that you check your email records first and then contact us for assistance if you believe you have an account but do not remember your account email. You can also try to retrieve your password if you believe you have an account.

If you did not save your information or have not created an account separately from taking a course, then it is probable that you do not yet have an account.

How long have you been in business?

We began offering online accredited nursing continuing education courses in 1998. We now also offer CEUs for occupational therapists, physical therapists, paramedics, EMTs, and other healthcare professionals.

Do you offer discounts?

YES.   Offers will be displayed in various places on the website. To receive announcements of offers:

• Follow us on social media: Facebook   Google+   Twitter
• Subscribe to our email mailing list

I am interested in writing a continuing education course. Where can I get more information?

Contact us to inquire about current opportunities.

I can’t find the answer to my question. How can I contact you?

• Use our website contact form
• Call us at 707-937-0518